By: Jim Yekrang
Have you noticed while in any of your online services, it's very easy and intuitive to add new features (which cost more) and upgrade your services? Well, if you have not noticed, then you are a perfect candidate for up sell and cross sell victim. On the contrary, it is very confusing and cumbersome if you are attempting to downgrade or cancel your services. At least that has been my experience. Also, it's amazing when you are about to cancel your services, there is always a promotional even that is going on which can reduce your subscriptions monthly charges quite nicely but it's never advertised or could be found any where.
So here is my last few experiences with canceling some services online. I joined Spotify a couple of months ago and the only option available was their $9.99 per month and I thought heck it's thirty days free so I'll give it a shot. After a few month, I realized I was not using it enough to justify the expense so I logged in to my account to cancel my subscription. I have to admit that this is one of the better sites to manage your subscription. After navigating to the cancel button, I found out that there is a different option of $4.99 per month which I did not know anything about. Now I admit that this could have been just an oversight by me but never-the-less it was not that obvious during the sign up.
One of the worst sites which is a shame since they are part of the technology companies is AT&T. They have managed to make the site as complicated as possible for canceling or down grading your services. I needed to cancel a line that we do not use and after five minutes of navigating and having to sign in three times, it finally gave me an option which was calling the customer service! And as most of us know, that is as annoying as it can be since first you have to be wait a few minutes online and listen to the options that no one ever uses and then go through the security questions etc. And then I was told that there was a promotion that could save me 40% of my monthly fee! I declined and then I was asked about how I was going to receive and make my calls (I have wireless services with them) I asked them to check my account and they would see how.
Another one of these sites is DirectTv which I think they are partner or owned by AT&T. It's one frustrating site that again it is impossible to downgrade or cancel. Again you have to call and go through the annoying messages and find out there is a spacial! How funny and sad are these stuff? Every business is out there to get you one way or another and they have no conscious what so ever. I would like to know if anyone else has had similar experiences with other sites
Canceling your service online
Have you noticed while in any of your online services, it's very easy and intuitive to add new features (which cost more) and upgrade your services? Well, if you have not noticed, then you are a perfect candidate for up sell and cross sell victim. On the contrary, it is very confusing and cumbersome if you are attempting to downgrade or cancel your services. At least that has been my experience. Also, it's amazing when you are about to cancel your services, there is always a promotional even that is going on which can reduce your subscriptions monthly charges quite nicely but it's never advertised or could be found any where.
So here is my last few experiences with canceling some services online. I joined Spotify a couple of months ago and the only option available was their $9.99 per month and I thought heck it's thirty days free so I'll give it a shot. After a few month, I realized I was not using it enough to justify the expense so I logged in to my account to cancel my subscription. I have to admit that this is one of the better sites to manage your subscription. After navigating to the cancel button, I found out that there is a different option of $4.99 per month which I did not know anything about. Now I admit that this could have been just an oversight by me but never-the-less it was not that obvious during the sign up.
One of the worst sites which is a shame since they are part of the technology companies is AT&T. They have managed to make the site as complicated as possible for canceling or down grading your services. I needed to cancel a line that we do not use and after five minutes of navigating and having to sign in three times, it finally gave me an option which was calling the customer service! And as most of us know, that is as annoying as it can be since first you have to be wait a few minutes online and listen to the options that no one ever uses and then go through the security questions etc. And then I was told that there was a promotion that could save me 40% of my monthly fee! I declined and then I was asked about how I was going to receive and make my calls (I have wireless services with them) I asked them to check my account and they would see how.
Another one of these sites is DirectTv which I think they are partner or owned by AT&T. It's one frustrating site that again it is impossible to downgrade or cancel. Again you have to call and go through the annoying messages and find out there is a spacial! How funny and sad are these stuff? Every business is out there to get you one way or another and they have no conscious what so ever. I would like to know if anyone else has had similar experiences with other sites
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